Our products are digital files that may be available for immediate access after checkout. Because digital products cannot be returned in the same manner as physical goods, purchases are generally final once the files have been accessed or downloaded.
When to contact us
If a file is materially defective, the wrong product was delivered, or you experience an access problem that Payhip’s delivery instructions do not resolve, contact us promptly. We may provide a replacement, access assistance, correction, or another appropriate remedy.
Applicable rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law. Any refund or remedy will also be handled consistently with the transaction’s actual Payhip settings and processing capabilities.
Requesting help
Email [email protected] with the email used at checkout, the product name, and a description of the issue. Do not send payment-card information.